OUR PRIVACY POLICY

Effective Date: 21 June 2026
Last Updated: 21 June 2026

1. INTRODUCTION

This Privacy Policy explains how Fold and Flow Studio collects, uses, stores, shares, and protects personal information when you visit our website, submit an enquiry, request a quotation, engage our services, attend a consultation, purchase services, or otherwise interact with us.

Fold and Flow Studio is a brand of Emporiumtwentytwo Limited (Company No. 14459420), a company registered in England & Wales with its registered office at 128 City Road, London EC1V 2NX, United Kingdom ("Fold and Flow Studio", "we", "us", "our").

For the purposes of applicable data protection legislation, Emporiumtwentytwo Limited is the data controller responsible for your personal information.

We are committed to protecting your privacy and handling personal information transparently, responsibly, and securely. We process personal information in accordance with applicable data protection laws, including the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018, and, where applicable, other international privacy and data protection laws.

By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

2. INFORMATION WE COLLECT

We may collect personal information directly from you, from third parties acting on your behalf, or automatically through your use of our website.

Information You Provide

We may collect:

• Full name

• Email address

• Telephone number

• Residential or business address

• Event venue information

• Event dates and schedules

• Company or organisation details

• Billing and invoicing information

• Payment-related information

• Project requirements and creative briefs

• Correspondence and communications

• Information submitted through website forms

• Information provided during consultations

• Any other information voluntarily provided to us

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Operating system

• Time zone settings

• Website usage data

• Referral sources

• Pages viewed

• Interaction with website content

• Cookies and similar technologies

Information From Third Parties

We may receive information from:

• Event planners

• Wedding planners

• Venues

• Brand representatives

• Corporate clients

• Suppliers

• Individuals authorised to act on your behalf

3. HOW WE USE YOUR INFORMATION

We may use personal information to:

• Respond to enquiries

• Arrange consultations

• Prepare quotations and proposals

• Draft agreements and project documentation

• Deliver design, styling, fabrication, and installation services

• Coordinate with venues, planners, suppliers, and contractors

• Manage project logistics

• Process invoices and payments

• Maintain client records

• Improve our services and website

• Conduct internal administration

• Comply with legal obligations

• Protect our legal rights and business interests

• Prevent fraud or misuse

• Send marketing communications where permitted

We only collect information that is reasonably necessary for these purposes.

4. LEGAL BASIS FOR PROCESSING

We process personal information under one or more of the following lawful bases:

Contractual Necessity

Where processing is necessary to enter into, perform, or manage a contract with you.

Legitimate Interests

Where processing is necessary for our legitimate business interests, including:

• Client relationship management

• Service delivery

• Business operations

• Record keeping

• Website administration

• Business development

• Protection of legal rights

• Fraud prevention

Legal Obligations

Where processing is required to comply with applicable laws, regulations, court orders, tax requirements, or regulatory obligations

Consent

Where required by law, we will obtain your consent before processing information for specific purposes, including certain marketing communications.

Where local laws provide additional privacy rights or protections, we will endeavour to comply with those requirements where applicable.

5. MARKETING COMMUNICATIONS

Where you have consented to receive marketing communications, we may send information regarding:

• Studio updates

• New services

• Project highlights

• Events

• Promotions

• Editorial content

You may unsubscribe at any time using the unsubscribe link provided or by contacting us directly.

We do not send unsolicited marketing communications where prohibited by law.

6. SHARING OF INFORMATION

We do not sell, rent, or trade personal information.

We may share information where reasonably necessary with:

• Event planners and coordinators

• Wedding planners

• Venues

• Suppliers

• Contractors and subcontractors

• Payment providers

• Professional advisers

• Accountants

• Insurers

• Website hosting providers

• Software providers

• Regulatory authorities

• Law enforcement agencies

Third-party service providers are only permitted to process information as necessary to provide services on our behalf.

7. CLIENT CONFIDENTIALITY, PRIVATE EVENTS & NDAS

Fold and Flow Studio regularly works on private events, luxury celebrations, confidential projects, commercial activations, and events involving high-profile individuals, brands, and organisations.

We recognise the importance of confidentiality and take reasonable measures to protect information relating to our clients, projects, venues, and associated third parties.

Where confidentiality obligations, privacy restrictions, or Non-Disclosure Agreements ("NDAs") apply, we will process information in accordance with those obligations, provided such requirements have been communicated and agreed in writing.

Nothing within this Privacy Policy shall require us to disclose confidential project information except where required by law.

8. INTERNATIONAL DATA TRANSFERS

As an international creative studio, we may work with clients, venues, planners, suppliers, and service providers located throughout the world.

Where personal information is transferred outside the United Kingdom, the European Economic Area (EEA), or your country of residence, we will take reasonable steps and implement appropriate safeguards to ensure personal information receives an adequate level of protection consistent with applicable data protection laws.

Such safeguards may include:

• Contractual protections

• Secure service providers

• Approved international transfer mechanisms

• Industry-standard security measures

• Other lawful transfer safeguards

By engaging our services or using our website, you acknowledge that personal information may be processed and stored in jurisdictions outside your country of residence where reasonably necessary for service delivery.

9. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

• Deliver services

• Fulfil contractual obligations

• Maintain business records

• Comply with legal requirements

• Meet tax and accounting obligations

• Resolve disputes

• Enforce agreements

When information is no longer required, it will be securely deleted, anonymised, or otherwise disposed of in accordance with applicable laws.

10. COOKIES & WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to:

• Improve website performance

• Enhance user experience

• Remember preferences

• Analyse website traffic

• Maintain security

• Support website functionality

You may control cookie preferences through your browser settings.

Disabling cookies may affect certain website features.

11. INFORMATION SECURITY

We implement reasonable technical, organisational, and administrative measures designed to protect personal information against:

• Unauthorised access

• Disclosure

• Misuse

• Alteration

• Loss

• Destruction

While we take data security seriously, no transmission method or storage system can be guaranteed to be completely secure.

12. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have the right to:

• Be informed about how your information is used

• Access personal information

• Correct inaccurate information

• Request deletion of personal information

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent

• Object to direct marketing

• Lodge a complaint with a supervisory authority

Requests may be submitted using the contact details below.

13. THIRD-PARTY WEBSITES

Our website may contain links to external websites operated by third parties.

We are not responsible for the privacy practices, security, content, or policies of those websites and encourage users to review their privacy policies independently.

14. LEGAL DISCLOSURE

We may disclose personal information where required or permitted by law, including where necessary to:

• Comply with legal obligations

• Respond to court orders

• Respond to regulatory requests

• Protect our legal rights

• Prevent fraud or unlawful activity

• Protect the safety of clients, suppliers, contractors, or the public

15. CHANGES TO THIS POLICY

We reserve the right to update or amend this Privacy Policy at any time.

Any revisions will be published on this page together with the updated revision date.

Continued use of our website or services following publication of changes constitutes acceptance of the revised Privacy Policy.

16. CONTACT US

If you have questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact:

Fold and Flow Studio
A brand of Emporiumtwentytwo Limited
128 City Road
London EC1V 2NX
United Kingdom

Email: studio@foldandflow.studio

If you are dissatisfied with our response to a privacy-related concern, you may contact the relevant data protection authority in your jurisdiction. For individuals located in the United Kingdom, complaints may be directed to the Information Commissioner's Office (ICO) at www.ico.org.uk.